Shipping & Returns

Shipping

 

We guarantee free 2-day business shipping, excluding weekends and public holidays. For custom ring sizing, please allow a shipping window of 10 business days. Once your item is handed off to the delivery carrier, a tracking number will be sent via email so you can easily monitor your delivery.

 

If you experience any issues with the shipment of your order, please contact us at nilofargardezy@gmail.com, and we will do our best to assist you.

 

Returns & Exchange

 

Ready-to-Wear Returns

 

Exchanges are accepted within a 30-day window from the date of customer receipt, provided the item is returned in its original condition and packaging. Exchanges are only available for items of equal or greater value. Please note that no returns are accepted, and all sales are final after the 30-day window. We reserve the right to refuse any exchange if the item is not in the same condition as when it was shipped, shows signs of wear, or does not meet our quality standards.

 

Please note the following:

    1. No returns are accepted.
    2. All items MUST be returned in their original condition and packaging.
    3. All shipping fees and additional services are non-refundable.
    4. Exchanges are accepted within a 30-day window for an item of equal or greater value and will be processed upon receipt of the returned item.
    5. After the 30-day window, all sales are final.

 

Custom Piece Returns

 

All custom piece sales are final. Due to the personalized nature of custom jewelry:

    1. All sales are final.
    2. No returns are accepted.
    3. All deposits are non-refundable.

 

All our products are made with expert craftsmanship and ethically sourced materials, which is why we stand behind our sales policy that all sales are final. If you encounter any issues with your purchase, please contact us at nilofargardezy@gmail.com with your order number, name on the order, and a brief explanation of the problem.

 

Lost & Stolen Packages

 

Once a tracking number has been issued, we are not liable for lost or damaged packages. If your order is lost or stolen, please email us with your order number and the name on the order. We’ll do our best to help you find a solution.