FAQ (Frequently Asked Questions)

We provide various convenient payment options to cater to our customers' preferences. In addition to major credit card companies like Visa, Mastercard, American Express, and Discover.

For more insight, you may also want to read Terms of Service here or Privacy Statement here.

To care for your fine jewelry, we recommend the following cleaning tips:

1. To clean and polish silver jewelry, apply a small amount of Turtle Wax Clean Finish Polishing Compound onto a microfiber cloth and gently rub the metal. Avoid wiping the gemstones directly. After cleaning, place the jewelry in a bowl of lukewarm water for 10 minutes to rinse off the compound, then pat dry.
2. For gold jewelry, mix a small amount of Dawn dish detergent with warm water and add a few drops of ammonia. Use a soft toothbrush to carefully brush the jewelry and rinse with lukewarm water. Remember to be gentle, as gold is a soft metal.
3. To keep your gemstones clean, gently wipe them daily with a soft, lint-free cloth. You can also use a toothpick or soft brush to remove any dirt or grime stuck in the setting. For a deeper clean, use warm water and mild dish detergent, being careful not to use hot water or abrasive chemicals. After cleaning, rinse your jewelry and pat it dry.

When you're not wearing your jewelry, store it in a cool, dry place, preferably in a jewelry box or pouch to prevent scratching and tangling.

To determine your ring size, please visit our personalized Ring Sizing Guide to find your perfect fit. If you have any additional questions or need personalized assistance, feel free to contact us by emailing us at nilofargardezy@gmail.com.

We are dedicated to providing our customers with high-quality products and outstanding service. If you have selected our custom sizing option for your purchase and find that the ring does not fit correctly, we'll make sure it fits perfectly, free of charge. We take pride in our workmanship and stand behind the quality of our products. If you have any questions regarding custom services, please contact us at nilofargardezy@gmail.com, and we'll try our best to assist you.

A quote is valid for 2 weeks (14 days) due to the fluctuating nature of gold prices and other materials. After this period, pricing may change.

Our custom design includes a complimentary 30-minute consultation to discuss your vision and goals. You'll receive photo-realistic renderings to visualize your design, along with unlimited free revisions to ensure it meets your expectations. Additionally, we offer a certified appraisal for insurance and a lifetime warranty for your peace of mind. Learn more about the warranty Here.

We require a 50% upfront deposit, with the remaining balance due when the ring is completed and ready to ship.

Submit a Custom Design Form
Begin by filling out our Custom Design Form.

Receive a Response
We will get back to you within 1-2 business days.

Complimentary Consultation
Participate in a 30-minute consultation to refine your vision. This can take place anywhere, either in person or online via Zoom.*

Photo-Realistic Render
Receive a photo-realistic rendering of your design, with unlimited free revisions to ensure it meets your expectations.

Regular Updates
Stay informed with regular updates throughout the creation process.

Receive Your Finished Product
Enjoy your completed, custom-made piece.

Throughout the process, we collaborate closely with you to ensure your vision comes to life.

It depends on the specific piece, but typically, small to medium-sized items take about 3-4 weeks to complete.

Private jewelry showings are a bespoke experience where we personally curate and present a selection of exceptional pieces in the privacy of your home. Pricing varies based on selection and customization. To inquire about this exclusive service, please contact us at nilofargardezy@gmail.com.

Due to the personalized nature of Custom and Made-to-Order (Signature Pieces), all sales are final and deposits are non-refundable. Please note that all shipping fees and additional services are non-refundable. For more information, please refer to our detailed Return & Exchange Policy.

Yes, we offer international shipping to a wide range of countries, including the United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore. Please note that shipping rates and delivery times may vary depending on your location.

Yes, we stand behind the quality of all our jewelry with a comprehensive lifetime guarantee. Our warranty covers both Made-to-Order (Signature Pieces) and Custom-Made items. For further details, please refer to our Warranty.